Best U.S. Credit Cards based on Customer Satisfaction

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Posted: January 19, 2012
Best U.S. Credit Cards based on Customer Satisfaction

Unless you are an impulse “applier” at the checkout, you probably do your homework on which credit card is best for you now and in the future. There are tons of credit cards with teaser rates out there from 0% on purchases for 21 months or 0% on balance transfers for 12 months, but after that which card is right for you. Do you base the decision on “ongoing APR” or “annual fee”? Or maybe you are more concerned about what kind of rewards you are going to get.

As you know, to build a good credit score you need to sustain a credit account for a long period of time. So when picking a credit card I think it’s important to find a company that is going to give you the best customer service.

In August 2011, American Express ranked highest in customer satisfaction for a fifth consecutive year in a JD Power and Associates study.

Overall credit card satisfaction averages 731 on a 1,000-point scale in 2011, up from 714 in 2010 and 705 in 2009. American Express scored 786 and performed well in other categories like benefits and services, credit card terms and rewards factors. Discover Card followed with a score of 779, and performed well in the interaction factor. Barclaycard ranked third with 739.

This is no surprise to me. American Express credit cards offer the “90 day purchase protection plan” and are known for being an elite credit card. The great thing for you is that they have made it easier for people in good credit standing to get one of their cards. Their “Blue” credit card line is a great credit card to have. They offer nice intro rates, good rewards, and excellent service.

Both Discover Card and Barclays did well in the survey. Barclays, which bought the U.S. Company, Juniper a few years back specializes in more affinity credit cards. Some of their card partners include Apple, Frontier Airlines, Priceline, and LL Bean.


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